Scenario Library

Scenario Library

Select a scenario to begin your training session.

All
WIMO
Drills
Multi-Choice
Triage Quiz
Product
📋

Loading scenarios...

👤
Customer
Loading...
00:00
Scenario
—
—
Systems Investigated
✓
Shopify
✓
NetSuite
✓
SEKO
✓
Zendesk
Investigation Note
Internal note (not visible to customer)
Session Progress
Understand customer intent
Investigate systems
Document findings
Resolve or escalate

Intent Identification Drill

Read each message and identify the customer's intent

1 / 5

Generating your scenarios...

—
Score

Drill Complete

Here's your breakdown.

💬 Overall Feedback
—
—
Score

Session Complete

Here's how you did.

Score Breakdown
💬 Feedback
Generating feedback...

My Progress

Track your performance across all scenarios.

📈

No sessions yet

Complete your first scenario to see your progress here.

Intent Quiz

1 / 10
Phase 1 — Explicit Intent

Generating your questions...

—
Score

Quiz Complete

Here's your breakdown.

💬 Overall Feedback
—

Ticket Triage Quiz

1 / 12
Ticket Progress
Nine Archetypes
1Change of mind returns & compatibility
2Post-purchase product issues & warranty
3WIMO — Where is my order?
4Wrong address & warehouse issues
5Pre-purchase questions
6Delivery issues (DNR / LIT)
7Case exchange
8Discounts & invoices
9Order modification & cancellation
Triage Options
✅ Resolve — respond and close
❓ Request more info from customer
🔍 Investigate internally first
👥 Peer check before responding
🔺 Escalate to senior / manager
—
Score

Quiz Complete

Here's your breakdown.

💬 Overall Feedback
—

Fluency Drill

1 / 20

Loading...

Nine Archetypes
1Change of mind returns & compatibility
2Post-purchase product issues & warranty
3WIMO — Where is my order?
4Wrong address & warehouse issues
5Pre-purchase questions
6Delivery issues (DNR / LIT / RTS)
7Case exchange
8Discounts & invoices
9Order modification & cancellation
Progress
—
Score

Drill Complete

Here's your breakdown.

Triage Decision Simulation

1 / 15

Loading...

Triage Decisions
✅Resolve — respond and close
❓Request info — ask customer first
🔍Investigate — check systems first
👥Peer check — get a second opinion
🔺Escalate — beyond your authority
Risk Flags
⚖️ Legal signal
🔒 Safety concern
⏰ Time sensitive
😤 High frustration
💛 Loyalty / long-term customer
Progress
—
Score

Simulation Complete

Here's your breakdown.

Recap Quiz

1 / 5

Loading...

—
Score

Quiz Complete

Here's your breakdown.

Team Dashboard

Monitor your team's training progress.

🏗️

Coming soon

Team dashboard is being built.